Terms & Conditions

Please Note :
  • All parts must be fitted by a suitably competent person, who observes all relevant safety procedures such as working with the electricity disconnected, using the correct tools, safety equipment, etc.
  • You have correctly diagnosed the fault(s) on your appliance(s), and the part(s) you are ordering have been identified as those needed to repair your appliance(s).
  • You are not ordering parts to use for fault finding purposes.

 

Our Promise :
  • We shall supply spare parts that are of high quality, and which meet relevant manufacturers' safety standards.
  • We will respect your privacy totally. No information that you give to us will be used for any purpose other than to complete your transaction.
  • We aim to deliver your spares as quickly as possible.
  • We shall keep you informed of any delays with your order, such as currently out of stock items, and give a likely delivery time if possible.

 

 

RETURNS AND REFUNDS

NOTE : Some parts will look different to the original due to manufacturers' modifications and updates. If you are in any doubt as to whether you have the correct part, contact us for confirmation before returning items.

 

You can return a part and expect a full refund when :
  • The spare you received from us was faulty.
  • The spare you received was genuinely damaged in transit.
  • The spare you received was the wrong spare caused by an error on our web site*.
  • The spare you received was wrongly supplied by ourselves*.
  • You have ordered the wrong part and you wish to exchange it for the correct part*.
  • You decide,within 30 days of receipt, that you no longer want the part, for any reason.*
  • You have ordered the wrong part and would just like to return it. *

 

* All returned parts must be unused, unmarked, and undamaged.
Parts that are defaced and/or damaged cannot be re-sold by us, or returned to our suppliers for our refund.

So please **TAKE CARE** with any goods supplied, even when wrongly ordered/supplied.

 

We cannot accept returns when :
  • The part has been obviously used, or damaged whilst being fitted to an appliance.
  • A part has been sent to you as a special order (agreed by both parties beforehand) and was clearly stated as non-returnable.
  • NOTE: At our discretion, we may give a partial refund in such cases.

 

 

Last updated :

 

GS Household Appliances
44/46 Cheapside, Luton, Bedfordshire. LU1 2HN.